01 Aug

Is Route a licensed insurance company ?

A: Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

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01 Aug

Does Route+ cover stolen items ?

A: Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

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01 Aug

How do I file a claim for my lost, stolen or damaged order ?

A: If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You...

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01 Aug

What are Route’s terms and conditions ?

A: Route’s terms and conditions are listed here: Terms + Conditions

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01 Aug

What do I get when I insure my order with Route+ ?

A: Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, s...

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01 Aug

What if my order is damaged ?

A: To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ a...

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01 Aug

What if my order never arrives or is stolen ?

A: To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file cla...

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01 Aug

Where is my order ?

A: Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its ...

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01 Aug

What is Route ?

A: We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery exp...

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