Contact Dalipco Packaging

DALIPCO PACKAGING LLC

2470 TX-34 Kaufman, TX 75142

FREQUENTLY ASKED QUESTIONS


We limit orders to only 3 per day, per account.

We do this to limit the amount of multiple shipments being shipped as parcels, as it is safer to ship multiple parcels on a pallet.

Our return policy can be found here: https://dalipcopack.com/refund-returns

Please find detailed instructions under “Return Process”

For incomplete or incorrect orders, please send an email to sales@dalipcopack.com to file a claim. Our team will review your claim within 1 to 2 business days. Once we verify the issue, we may move forward with a replacement or refund.

What to include in your email: 

    • Order # with a clear description of the issue
    • Clear photos for verification of claimed issue
    • If damaged, please provide quantity and SKU/item description of product

Products often get minor scuffs, marks, or scratches during shipment from our manufacturer to our warehouse. Due to the nature of packaging, it is nearly impossible to avoid this.

Frosted finish bottles can attract oily residues. Please handle bottles with care. If contaminated during unpacking, you can try spraying a vinegar-water solution and wiping it down with a clean cloth.

Our bottles are clean and come prepackaged in wrapped trays or plastic bags, but they are not sterile.

Visa, MasterCard, AMEX, and Discover are all acceptable payment methods.

Samples can be ordered directly through our website! Please click the “Request A Sample” button within the product page and 1 Sample will be added to your cart. You may request up to 6 samples per order.

* A flat rate shipping cost of $11.99 will apply * We ship samples through our UPS Ground account.

If a customer would like to provide their own shipping label, please contact our Customer Support Team.

Dalipco Packaging is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

At this point, we are unable to retrieve your order from the carrier, but you can contact UPS to reroute your package with the tracking number provided!

To cancel your order, please call us at (833) 715 7225 AS SOON AS POSSIBLE. Please note of the following charges that can occur:

  • We will cancel your order at no cost if your order has not left our facility.
  • If your order has shipped already, you will incur a 15% restocking fee and any return charges that may occur to bring the shipment back to our location.
  • An order cancellation that is placed prior to the order being prepared for shipping will be cancelled at no charge.
  • An order cancellation received after the order has been pulled and prepped for shipping will incur a 15% restocking fee.
  • Any order cancellations received after the order has been shipped will incur a 15% restocking fee and any applicable shipping fees to return the order to our location.

Business Hours: 

Monday – Friday 7:00 AM to 4:30 PM Pacific Standard Time

Contact us at:

Phone: (833) 715 7225

Email: sales@dalipcopack.com

Live Chat: available from 7:00 AM to 4:00 PM PST

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