FAQs

A: Download Route’s mobile app for iOS from the App Store to visually track your

package and receive real-time notifications on its estimated delivery.

A: To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

A: To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

A: Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

A: Route’s terms and conditions are listed here:

Terms + Conditions

A: If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/

A: Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

A: Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

Domestic Shipping

We ship all online orders domestically with UPS within the States. All orders placed before 11:00 AM PST will be shipped out the same business day; orders placed after 11:00 AM PST will be shipped within 24 hours (excluding weekends). You can check the status of your order anytime through your customer portal tracking number. An email will be sent to the provided email address once your order has shipped.

Customer’s UPS account can be used at no charge upon request.

Please note that UPS does NOT ship packages to PO Boxes. Residential and business addresses are okay.

Large orders that require the involvement of pallet shipment and large trucks may take up to 3 days to ship. Our Customer Support team will be reaching out to you to inquire about pallet shipment accommodations. Please look out for a call or email from us if you placed any large orders of glass products.

International Shipping 

At this time, we do not ship online orders internationally.

Our wholesale side of the business can ship bulk orders to Canada. Duties and taxes are not included and is the responsibility of the customer. Please contact our Sales Team for more information.

Phone: +1 (833) 715 7225

Please note: UPS is experiencing an influx of shipment delays due to COVID-19 restrictions. Our warehouse team is working hard on getting your orders out within 24 hours of order placement.

Be sure to check your email for tracking details. Please allow 24 hours for tracking information to update to see the status of your order.  If you do not see any updates, please don’t feel hesitant to reach out to our Customer Support team!

We sincerely apologize if any delays were to occur. Unfortunately, this is something that all brands and shipping providers are experiencing.

Our team really appreciates your patience and understanding as we work through this year of unprecedented changes and challenges.

Thank you for choosing Dalipco Packaging!

Local pickup option is available at our Texas location. An email notification will be sent once orders are ready for pick up.

2470 TX-34 KAUFMAN, TX 75142

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Free Shipping on Online Orders Over $200 within the United States excluding the states of Alaska and Hawaii.

1. Orders over 200lbs DO NOT APPLY. For more information, please reach out to our customer support team at sales@dalipcopack.com or +1(833) 715 7225

3. Free shipping is fulfilled only by UPS Ground Shipping.

Business Hours: 

Monday – Friday 7:00 AM to 4:30 PM Pacific Standard Time

Contact us at:

Phone: (833) 715 7225

Email: sales@dalipcopack.com

Live Chat: available from 7:00 AM to 4:00 PM PST

We always recommend ordering in full case quantities to prevent damages as partial case orders will be packaged separately and packed in a box with foam peanuts.

Most closures will be sold at a minimum quantity of 25 pieces.

Most glass products are arranged and wrapped in a tray in each full case, therefore the minimum order quantity is 1 tray with the following exceptions:

• Powder coated bottles (Frosted, Matte, & Glossy Colored Bottles) will need to be shipped in full cases.

We do charge a $10 small order fee for orders of $50 or below. If you wish to get this waived, please be sure to add a value more than $50 to your cart. Small order fee does not apply to sample orders.

To cancel your order, please call us at (833) 715 7225 AS SOON AS POSSIBLE. Please note of the following charges that can occur:

• We will cancel your order at no cost if your order has not left our facility.
• If your order has shipped already, you will incur a 15% restocking fee and any return charges that may occur to bring the shipment back to our location.
• An order cancellation that is placed prior to the order being prepared for shipping will be cancelled at no charge.
• An order cancellation received after the order has been pulled and prepped for shipping will incur a 15% restocking fee.
• Any order cancellations received after the order has been shipped will incur a 15% restocking fee and any applicable shipping fees to return the order to our location.

Business Hours: 

Monday – Friday 7:00 AM to 4:30 PM Pacific Standard Time

Contact us at:

Phone: (833) 715 7225

Email: sales@dalipcopack.com

Live Chat: available from 7:00 AM to 4:00 PM PST

At this point, we are unable to retrieve your order from the carrier, but you can contact UPS to reroute your package with the tracking number provided!

Dalipco Packaging is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

Samples can be ordered directly through our website! Please click the “Request A Sample” button within the product page and 1 Sample will be added to your cart. You may request up to 6 samples per order.

* A flat rate shipping cost of $11.99 will apply * We ship samples through our UPS Ground account.

If a customer would like to provide their own shipping label, please contact our Customer Support Team.